Refund policy

These return terms apply to orders placed on or after 16 September 2026.

1. Return and Cancellation Rights
2. How Do I Make a Return?
3. Condition of Returned Products and Restrictions on the Right of Return
4. Return Costs
5. Returns of Free Gifts and Promotional Products
6. Refunds
7. Uncollected Shipments
8. Complaints

1. Return and Cancellation Rights

When ordering products from the Yeppo&Soonsoo online store, you have the right to cancel the contract or exercise your right of return within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you or a third party designated by you (other than the carrier) has received the last product included in the order.

To meet the cancellation deadline, it is sufficient to send your notice of cancellation before the cancellation period expires.

If you cancel the contract, we will refund the payments we have received from you in accordance with these terms. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back.

When exercising your right of cancellation, the same terms and costs apply as for returns.

Failure to collect an order does not constitute cancellation of the order. A handling and shipping fee of €6.99 will be charged for an uncollected order.

2. How Do I Make a Return?

You can return your online store order in full or in part by post. A return notification must be made within 14 days of receiving the order.

An order placed for store pickup can also be returned to the same store from which you collected the order. However, please always submit a return notification before taking the order to the store.

Making a Return Notification

We recommend submitting your return notification primarily through your customer account:

1. Log in to your account.
2. Open the order containing the products you wish to return.
3. Select the products you wish to return.
4. Click “Submit request”.

OR

By email:

Send your return notification to info@yeppo.fi and include:

your order number and the products you wish to return.

OR

By filling in the return form:

You can find the return form at the bottom of this page.

Our customer service team will confirm your return and provide instructions for returning the products. You will then have 14 days to send the products back to us in accordance with the instructions provided. The products must be packed carefully to prevent damage during transport.

Exchanging Products

Products purchased from the online store cannot be exchanged for another product, either as part of an online return or in a store. If you wish to exchange a product for another, please return the original product in accordance with these return terms and place a new order for the product you want.

3. Condition of Returned Products and Restrictions on the Right of Return

Products can be returned if they are unopened (cosmetics and lifestyle products), unused and in their original packaging. Opened products cannot be returned. For health and hygiene reasons, the right of exchange and return does not apply to jewellery or hair accessories. Discounted products approaching their expiry date (marked “EXP”) are also excluded from the right of exchange and return.

If a product has become unsellable or decreased in value due to the customer's use, inadequate packaging or other actions, the customer is responsible for the full value of the product, and the product's original price will be deducted from the amount to be refunded.

4. Return Costs

Finland

A €6.99 shipping and handling fee is charged for all returns made in Finland. No return fee is charged for orders collected from a Yeppo&Soonsoo store.

Other European countries

The return fee is at least €6.99. If the lowest shipping fee for the country in question is more than €6.99, the return fee will correspond to that country's lowest shipping fee. The customer is also responsible for any other costs associated with the return.

Return costs will be deducted from the amount refunded. The original shipping fee will not be refunded.

5. Returns of Free Gifts and Promotional Products

Promotional discounts cannot be exchanged for cash. If you return a product that you received free of charge (for example, as part of a “Buy 2, Pay for 1” promotion) after the promotional period has ended, no refund will be issued for the free product. For products that were paid for, the price paid during the promotional period will be refunded.

If you return the entire order, any free gifts included with the order must also be returned. A free gift must also be returned if the conditions for receiving it, such as a minimum purchase amount, are no longer met after the return.

If a free gift is not returned, an amount corresponding to the product's retail value will be deducted from the refund.

6. Refunds

We process returns in the order in which they are received, but no later than within 7 days of the products arriving at our warehouse. We will send you an email notification once we have received your return.

We will refund the applicable amount within 7 days of receiving the returned products, using the same payment method that you used for the original purchase.

Depending on the payment service provider, there may be a delay of approximately two days before the refund is reflected in your account. You will receive a notification from both the payment service provider and us once the refund has been processed.

7. Uncollected Shipments

Failure to collect an order does not constitute cancellation of the order.

Customers are responsible for taking note of parcel collection periods at pickup points and delivery times for home deliveries. A parcel will be returned to the sender if it is not collected within the specified collection period or if delivery fails due to an incorrect address, phone number or email address provided by the customer.

An uncollected shipment is subject to a return fee of at least €6.99. If the lowest shipping fee for the destination country is higher than this amount, the return fee will correspond to the lowest shipping fee for that country. Returned shipments will not be resent.

If an uncollected order contains products that are not eligible for return, the price of those products will not be refunded.

8. Complaints

If your parcel is damaged or lost during transport, a product is defective, or a product does not correspond to your order, please contact our customer service team without delay:

info@yeppo.fi

A complaint concerning a defective product must be made within a reasonable period of time, and no later than 2 months after receiving the product.

If you have authorised the carrier to leave a home delivery without the recipient's signature, we are not responsible for any loss of the shipment after delivery.

Any allergic reaction or sensitivity that may occur from using a product is not covered by our liability for defects or the right to make a complaint. All products sold by Yeppo&Soonsoo are registered in the CPNP and comply with the requirements of EU cosmetics legislation.

Although the safety of the products has been verified, an individual consumer may be allergic to a particular ingredient. If you experience allergic symptoms, redness or any other reaction when using a product, stop using the product immediately.